OUR RETURN POLICIES
We’re happy to accept unworn or defective merchandise purchased on shopmiim.com for return or exchange within 30 days of the of the original order date.
*Please Note: You must start your return process within 30 days from the original order date (click on that big button and fill out that form to get started) .
Sorry babes! Due to the high demand of products we aren’t able to process exchanges at this time because we can’t guarantee the style or size you’d like to exchange for will still be in stock when we receive your package. Returns are easy though and you’ll receive your store credit within 1-2 business days of us receiving your return!
Final sale items are not eligible for refund or exchange. If you have any questions about the style before you purchase we’re happy to assist! Just email firstname.lastname@example.org or call us at 626-341-3453
All unworn or defective merchandise are eligible for returns within 30 days of the original order date. Returns are easy: start your return here.
Refunds are credited in two ways:
Receive 100% of your refund issued to your original payment method minus a $5.95 processing fee.
Receive 100% of your refund as store credit with the processing fee waived.
Your direct refund or store credit will be processed upon receipt of the product at our warehouse.
Return requests started 30 days past the original order date are eligible for store credit only and will be assessed on a case by case basis.
To start your return on an international order please email: email@example.com with your order number, product, and reason for return. We will review your request in 2-3 business days.
We will promptly process your return once we receive the package. Please be sure that your package is insured and prepaid. We apologize as we cannot accept COD returns.
Your refund will be credited back in US Dollars at the current exchange rate.
Common Returns Questions
Do you price match boutiques?
- No, boutiques carrying our product are independent distributors.
Can I return Mi.iM items I bought at a boutique?
- Mi.iM products purchased at independent boutiques and department stores must be returned to the location where they were purchased. Unfortunately Shopmiim.com is not directly responsible for these sales, we recommend contacting the individual boutique or store for their return policy.
Can I return for a refund?
- Yes! All returnable items purchased through our website can be returned within 30 days of order.
When will I receive my refund?
- We will process your refund within 1-2 business days of receiving the item. It may take an additional 5-7 business days for your financial institution to update your account.
What is the shipping cost for returns?
- We cover all return shipping fees on returnable products within the US.
What happens if I bought something that is now on sale?
- If we permanently reduce the price of an item you purchased, we will happily adjust the sale price at your request within 14 days of your order date. The item must be the same color and size and must be in stock.
- We can only make one sale adjustment per order, and do not process automated adjustment requests generated by third-party services. Sale adjustments do not apply to items included in special and/or limited-time savings events. Additional category or product exclusions may apply.
- Promotional pricing and discounts can’t be applied retroactively to orders placed before the promotion or discount period.
- Credits will be applied back to the original form of payment. If you paid with a gift card or egift card, a new gift card or egift card will be issued for the amount of the credit. Please call (626) 965-1289 or Contact Us to request a price adjustment.
Do you offer price adjustments on shipping charges?
- No, any special shipping rates are calculated separately and we do not offer price adjustments on shipping charges.
Have more questions? We’re here to help!
Email us at firstname.lastname@example.org or call 626-341-3453